General
1. How to purchase?
Please follow the major steps below to complete a successful purchase with us.
1. Find a product you like from the website or contact us for query.
2. Send an inquiry and provide us with your information to receive feedback or an invoice for the desired product. The invoice will include all payment details, such as purchase conditions, payment destination bank account, deadlines, and payment method.
3. Take the invoice to your preferred bank and make the payment as stated. Share the T/T copy within 72 hours of invoice issuance to secure your purchase.
4. Receive purchase confirmation, shipping & other details from us.
5. Receive B/L and other standard documents upon shipment of the product.
6. Upon arrival of the product at your port, receive it. The time to receive the car will depend on when payment is made and your final destination. かつ, at your port, you will need to pay clearing customs fees to your clearing agent, as well as customs duty and tax to your government. The amount of these fees will depend on the exact model, year, engine size, and dimensions of the car. We need the exact car to give you an estimated amount that you will need to pay to your government. We also suggest contacting the clearing agent in your country to obtain detailed information on customs clearance fees and duty VAT fees.
2. When importing a vehicle, what are the rules/regulations?
For export rules and procedures for your country, including pre-export inspection lists, please contact your country’s relevant government authorities.
It is also strongly recommended that before importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all the risks and responsibilities.
3. How do I send an inquiry?
To send an inquiry, follow these steps:
1. Find the vehicle you are interested in.
2. Click on the ‘Inquire Now’ button for that vehicle, located on the right side of the page.
3. Fill in the details in the form.
4. Confirm your inquiry by clicking ‘Inquire Now’.
4. When does the purchase contract come into effect? (for non-digital content)
A contract is formed between you and the owner of the product (as named on the invoice) when we send you a ‘Payment Confirmation’ email for that product.
5. Can I request vehicles that are not listed on your website?
Definitely! Please feel free to use our sourcing service if your desired vehicle is not currently listed on our website. Please refer to ‘Service – Sourcing’ for specific service content and fees. Our dedicated staff will make every effort to locate the vehicle that best fits your requirements.
6. Does the FOB price include additional costs such as freight, storage charges, taxes and duties, etc.?
No, the FOB prices listed do not include additional costs such as freight, storage charges, taxes, and duties. The term ‘FOB price’ on our platform specifically refers to the price of the vehicle and all the domestic handling fees before loading the vehicle onto a vessel or a train. When purchasing a vehicle from us, you should add freight charges to the FOB price. かつ, upon receipt of the vehicle, you will be responsible for payment of import duties, taxes, and any other applicable fees required by your country or port of discharge. We recommend contacting your local authorities or a reputable clearing agent for further details.
7. Can I cancel my order?
Yes, you can, but if we have already incurred costs by the time you cancel the order, you will need to bear these costs.
8. What are the rules for canceling a purchase?
Cancellation rules vary depending on the stage of your transaction. Please review the cancellation policies below:
1. Before sending any money: You may cancel at any time before sending any money. Please notify us as soon as possible.
2. After down payment: If we have received your payment, a cancellation fee of 50% of the invoice amount or US$5,000, whichever is higher, will be charged. We will refund the remaining amount after deducting the fees, with expenses covered by your bank.
3. After sharing the shipping schedule: No order cancellations will be accepted, and no refund will be available.
4. Failure to provide accurate and required information: If we are unable to process export/delivery procedures due to the buyer’s inability to provide accurate and required information within 30 days from the payment confirmation date, the deal will be considered canceled from the buyer’s side. The buyer will be charged according to the terms and conditions.
9. What are your office hours?
Our office hours are Monday to Friday from 8:30 am to 9:00 pm (China Standard Time, GMT+8).
Please note that our office is closed on Saturdays, Sundays, and the following holidays:
New Year’s Holidays (several days around New Year’s Day)
Spring Festival – Chinese New Year (several days between January and February)
The duration of long holidays, such as the Spring Festival, may vary from year to year. Specific dates will be announced closer to the time.
10. Can I arrange a visit to see your office and showroom in person?
You are welcome to visit our office and showrooms by scheduling an appointment in advance. However, we do not allow visits to our storage yard for security reasons.
11. Do your employees inspect the cars before customers’ biddings?
If needed, we utilize highly reputable third-party inspection services to assess the cars listed on our platform. Before customers decide to bid on a car, they have access to the actual specifications and condition of the vehicle. かつ, customers have the option to purchase an extra deep inspection service for certain cars to receive a comprehensive condition report. The inspection fee paid for the particular car will be refunded as a deduction from its FOB price.
12. Do you inspect cars before shipping?
All vehicles undergo thorough inspections to ensure that there are no discrepancies between the actual specifications and those listed on the specification sheet.
Please note that some countries may require a pre-export inspection before the vehicle can be exported. We recommend contacting the appropriate government agency in your country to obtain a list of all required pre-export inspections. While enforcement of this regulation may vary, some countries have begun imposing heavy fines for violations. Therefore, it is important to ensure that the terms of your purchase include inspection, if required by your country’s government.
Payment
1. How do I pay?
To pay for a product, you need an invoice from us. Once the terms of purchase (CIF/FOB/inspection/etc.), including the price, have been agreed, we will issue you an invoice for the relevant product based on the agreed terms. The invoice will include all details related to payment, including terms of purchase, bank account for payment, terms, method of payment, 等. If you choose to pay by bank transfer, please take the invoice to your preferred bank and make the payment accordingly.
Please note that sending us the T/T copy (payment receipt from your bank) as soon as possible is crucial to finalize your purchase.
2. How do I know the bank account information to make a payment?
The bank account information to make a payment is on the invoice. If you do not have an invoice, please let us know as soon as possible so that we can issue one for you.
3. What payment methods can we use?
We accept payments solely via bank transfer.
Please note that we do not accept payments via L/C (Letter of Credit), credit card, or cash.
All payments must be made within the designated period and in the currency specified on the invoice.
Buyers are responsible for covering all bank charges.
It’s imperative to conduct all payments via bank transfer to ensure an official written record of the transaction for both the buyer and seller.
4. What currencies do you accept?
We primarily accept payment in US Dollars. However, Chinese Yuan is also accepted under certain circumstances. If you wish to transact in a currency other than those mentioned, please consult with us.
5. What is a TT Copy? Where can I get one?
After submitting your payment to your bank for wire transfer, you will receive a Telegraphic Transfer Copy (TT Copy) as proof of your transaction. If the TT Copy is not immediately issued by your bank, a deposit slip can serve as a temporary replacement.
6. Can I pay in installments?
Currently, we accept payments in two phases:
- at least 30% payment via TT (Telegraphic Transfer) after we sign the contract/purchase order.
2. rest payment up to 100% via TT (Telegraphic Transfer) before shipment.
In the TT payment process, you will need to make the total payment through any bank of your choice.
After the payment, please send us the TT copy, and we will initiate the shipping process.
All necessary documents will be sent to you via DHL, and you can expect to receive the car within 35-45 days.
7. What is the payment deadline?
There are two steps of our payment terms.
The first step is to share the T/T copy within 72 hours since the invoice was issued.
The second step is for the money to reach our bank within 120 hours since the invoice was issued.
Meeting the deadline in both steps is essential for a successful purchase.
If we do not receive the T/T copy within 72 hours, or if we do not receive confirmation of the money transfer from our bank within 120 hours, the corresponding product will become available for other buyers.
Logistics
1. What information do you need to book a shipping vessel for my vehicle?
To book a vessel for your cargo, we require the following information. Please review the details carefully and ensure all requested information is provided. Most of this information is necessary for the contracted shipping lines.
1. Port of Discharge: This is the nearest port where the vessel will unload your cargo.
2. Vehicle Destination: Please specify the country where the vehicle will be registered and used.
3. Consignee: This refers to the intended owner of the vehicle. Please provide the consignee’s full name as well as the name as it appears on their passport or ID, complete address (no abbreviations), and phone number(s). It is crucial to provide all consignee information to receive your Bill of Lading (B/L) from the shipping company.
● Note: Incomplete or misspelled consignee information may result in delays and additional fees for B/L amendments.
4. Notify Party: This person will be contacted by the shipping agent to report the confirmed arrival date of your vessel at the port. If you have a private clearing agent, you may list them here. Otherwise, you can simply write ‘Same as Consignee.’
5. DHL Delivery Address: This information is necessary for us to send your documents, including your B/L, via DHL courier. Please provide the recipient’s full name, complete address (no abbreviations), and phone number(s). Incomplete information may lead to delays in document delivery.
2. What is the consignee?
The consignee is the ‘intended owner’ of the vehicle. Please provide the consignee’s full name, as well as the name as it appears on their passport or ID, along with their complete address (no abbreviations), and phone number(s).
When providing us with your booking information, it’s important to note the following:
● Your booking may be delayed by the shipping company if the full name and address of the consignee are not provided. Complete information is necessary.
● The consignee’s name must not be misspelled. Even the smallest error can result in a Bill of Lading (B/L) amendment, which may incur additional fees and time.
3. What is the Notify Party?
The Notify Party is the individual whom the shipping agent contacts to communicate the confirmed arrival date of your vessel at the port.
You have the option to list a private clearing agent as the Notify Party, but it is not mandatory, as listing a clearing agent on the Bill of Lading (B/L) is not required. If you do not have an agent, you can simply write ‘Same as Consignee’ for ease of processing.
4. What is the DHL shipping address?
The DHL shipping address refers to the information needed to send your documents, including the Bill of Lading (B/L), via DHL courier. Please provide the recipient’s full name, complete address (without abbreviations), and phone number(s).
It’s important to note that providing incomplete information may result in delays in the delivery of your documents.
5. Why do I need to provide the recipient’s full name and address?
Complete information, including the recipient’s full name and address as it appears on their passport or ID card, is required by shipping companies. The Bill of Lading (B/L) is an official document that establishes ownership of the cargo, making accurate identification crucial.
Failure to provide the full name and address of the consignee may result in delays, as shipping companies require this information for processing.
It’s essential to avoid misspelling the consignee’s name, as even minor errors can necessitate a B/L amendment, incurring additional fees and time.
6. Why do I need to enter my full name and address for the DHL delivery address?
We request your full name and address for the DHL delivery address to ensure the successful dispatch of your documents, including the Bill of Lading (B/L), via DHL courier. Kindly provide the recipient’s complete name, address (without abbreviations), and phone number(s).
Please be aware that providing incomplete information may result in delays in the delivery of your documents.
7. How long will it take for the vessel to reach my port?
We aim to deliver your vehicle promptly. The estimated durations below are from the designated Chinese port to your port of discharge.
Please note that these are estimates based on our past experience and are not guaranteed.
Africa: approximately 3-5 weeks from the Chinese port to your port.
Georgia: approximately 6 weeks from the Chinese port to your port.
Caribbean: approximately 3-5 weeks from the Chinese port to your port.
South Asia Region: approximately 1 week from the Chinese port to your port.
South America: approximately 4 weeks from the Chinese port to your port.
